System Deluxe
2009
Voip Billing System – Tools Of The Trade
Investing in a new VoIP billing system is a major undertaking for a company because of the level for which it runs. The systems and their options may vary from vendor to vendor so this article will explain the options from one of these companies. When investing in this type of software, the company should take time and research all the options before making a final decision.
The Software Package
The software capabilities may be different when purchased from different vendors so keeping this in mind will be helpful during the shopping phase. The packages may have different names but the end result is always the same and that is software designed to take care of the client. This methodology shines through with the tools supplied in the software packages. The tools allow agents to take the best care possible of their clients.
Unlimited Database
Additional options for customer service include configuring customers so they are either prepaid or postpaid accounts meaning they pay up front or are set up on a cycle for their bills. With the prepaid accounts, automatic top-ups can be specified and for postpaid accounts, limits can be configured as well. Preliminary payment expiration notices can be sent to the customer and also customers can be located by using quite a few different criteria forms.
Prepaid Capabilities
Account level tools enable clients to be set up as prepaid where they pay as they go for services rendered. Also there is the postpaid option where the client can choose to be billed throughout a designated cycle. Having the option to offer either choice provides the company with additional flexibility that will help them grow and expand while making clients happy.
Rating And Invoicing
A customer facing web portal provides access to customers no matter where they reside. The portal allows them to make online payments, review historical invoices and sign up new customers. There is also an option for managing personal account information such as name address and telephone numbers.
Public Web Portal
A customer facing web portal is the perfect bridge between the customers and the company agents because it allows the customer to update their information online. Having a portal in place means the customer can log in and access their account information including past invoices and current charges. This gives them a feeling of freedom and makes it nice because they do not have to pick up a phone to check on their bills.
Reporting Tools
Reporting tools are an essential part of any software program and the ones associated with this package are no different. The tools included offer breakdowns of customer usage including statistics per account and per destination. The information can be exported into CSV or PDF for viewing in a third party viewing program such as a spreadsheet or PDF viewer.
Installing a VoIP billing is the best way to ensure clients are being taken care of and that the agents in the company are doing their work. The wireless lifeline software programs in place today are geared for maximizing customer service ratings and thus increasing revenue for a company. The future of the business is wide open and the possibilities are endless.
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